Responding to Facebook ad comments may require strategy and some preparation. … Negative feedback can even be a chance to learn and improve – imagine if you had a negative experience with a brand and felt dismissed – and deleting negative Facebook comments can backfire on your reputation.
Does deleting comments on Facebook ads impact performance?
Having unaddressed negative comments on your Facebook posts can cause resistance to customers in their buying journey hence affecting your marketing goals. Even if your customers are satisfied with your product and are not leaving comments that you might need to hide, there’s another problem.
Should you hide negative comments on Facebook ads?
The pros of hiding negative comments on your Facebook Page are clear. Ideally, you’d protect your business’s reputation and eliminate any negative sentiments from your posts. It can actually hurt your Page if you’ve got a ton of spam in comments on every post that you don’t hide or delete.
Can you remove comments on Facebook ads?
Select the notification, then select … on the post. Select Turn off commenting. This action will hide all current comments and remove the comment button on that ad so no new comments can be made.
Do comments on Facebook Ads Help?
Importance of Managing Facebook Ad Comments. A prompt and insightful response to ad comments can help elevate your brand image and increase lead opportunities.
Should I delete negative comments?
Never, ever delete negative comments. It’s unlikely to make the person go away, and it may just incentivize them to post more. Negative social media contact isn’t something you can erase. Some guides recommend asking posters to remove their comments after you’ve solved the situation.
What can I do with bad comments on Facebook?
How To Deal With Negative Comments On Your Facebook Page
- Acknowledge comments. The first thing you have to do with negative comments is acknowledge them. …
- Apologise when an apology is necessary. You then need to apologise as quick as possible if an apology is necessary. …
- Deal with the matter offline.
When you delete a comment on Facebook does it delete the replies?
Remember that if you delete a comment that a lot of people have responded to, it’ll also delete all of those replies. If you don’t want to remove the replies from Facebook, you might want to consider editing your comment rather than deleting it.
How do I delete a comment on my ad?
Yes. If you wish to remove feedback you left for another user, please go to the users profile by clicking on their username, then scroll down until you find the feedback you left and on the right hand side you will see the option ‘Remove Feedback’.
Can you turn off comments on Facebook ads 2021?
You can use Facebook Page moderation to disable comments under all your ads and organic posts using keywords. Go to Facebook Page Settings > General > Page Moderation and type in the most popular words like “do”, “to”, “you”, etc.
Are comments on Facebook ads real?
It’s not Facebook advertising scam but the objective of the advertising campaign. Comments are legit and seen by others. This way you can discover your audience on Facebook etc, nobody will pay for fake results nor Facebook have interest in creating fake results.
Should you respond to comments on Facebook ads?
The simple rule to avoid this problem is to: reply to the comments people leave on your Facebook ads. Of course, it may be a simple rule, but in practice you need to have a social setup where you can stay on top of such things. Not all comments are instantly detectable.
Should you reply to Facebook comments?
When a person takes the time to comment on your post, it’s always a wise idea to reply to that comment. It makes that person feel important — and it shows the rest of your fans that you take their comments seriously. Also, by replying you can often get the person to comment again, which boosts the post’s reach.
How do you delete a Facebook comment?
How do I delete or edit my comment below a Facebook post?
- Tap the post containing your comment.
- Tap and hold the comment.
- Select Delete, then tap Delete.